# I was charged after canceling or do not recognize a renewal

Check the receipt and cancellation confirmation, then request a billing review.

URL: https://www.memo.cards/help/billing/i-was-charged-after-canceling-or-do-not-recognize-a
Updated: 2026-09-21T00:00:00+08:00

If a renewal looks wrong, contact support with the receipt and any cancellation confirmation so the payment can be checked.

## Check these details

- The Memo account email and the subscription provider shown on the receipt.

- The date, amount, currency and billing period of the charge.

- Whether your subscription shows an upcoming renewal or an end date.

- When cancellation was confirmed, if you canceled.

A pending card transaction, a paid invoice and a renewal reminder describe different states. Include the wording you see; support should verify the payment record before explaining the charge.

## Ask for review

For a web purchase, send Memo support the details above and explain whether you want to stop renewal, request review of a charge, or both. If the account was deleted or you lost access, include the former email.

For an Apple-billed purchase, manage renewal in Apple subscription settings and use [Apple's refund request route](https://support.apple.com/en-us/118223) for a refund review.

See [Cancel Subscription](https://www.memo.cards/help/billing/cancel-subscription) and [Refund Policy](https://www.memo.cards/help/billing/refund-policy). Support must review the account before confirming an outcome.