Refund Policy

Las compras en grupo se pagan una sola vez por un plazo fijo y no se renuevan automáticamente. Se aplican las funciones Pro y los límites de uso mensuales habituales. Un pago anual reciente verificado puede descontarse una sola vez de un plazo más largo; el crédito no se canjea por dinero. Se conserva el acceso pagado y de prueba existente, y los meses gratuitos acumulados quedan disponibles al terminar el acceso comprado. Cancelar no reembolsa una compra de plazo fijo. Contacta con soporte por errores de facturación o solicitudes de reembolso; los derechos previstos por la legislación aplicable no se ven afectados. Un reembolso total aprobado revoca solo el acceso de esa compra, y uno parcial requiere revisar el acceso.

Subscriptions to Memo are recurring and you will be automatically billed once subscribed until you choose to cancel.

You can cancel at any time by logging into your Memo account. Payments for Memo subscriptions and enterprise licenses are not refundable.

If you are looking to downgrade your account before your next payment date, please login to your account and select Settings -> Plan -> Manage Billing. Your subscription will no longer renew and you will not be charged again.

Unfortunately, we cannot offer refunds as costs incurred for utilizing AI services to generate flashcards are significant. Our AI vendors and providers do not allow us to request refunds for the AI processing time used to create your flashcards. This would result in a loss-making situation for us. By signing up, you agree to waive your right to a refund for this reason. However, you can cancel your subscription at any time, and it will remain active until the end of your current billing period.