Refund Policy

共同購入は固定期間の一括払いで、自動更新されません。通常のPro機能と月間利用上限が適用されます。確認済みの直近の年間支払額は、より長い期間の購入に一度だけ充当でき、現金への換金はできません。既存の有料期間と無料体験期間は維持され、蓄積した無料利用月数は購入期間の終了後に利用できます。キャンセルのみで固定期間の購入が返金されることはありません。請求の誤りや返金のご相談はサポートにお問い合わせください。適用法に基づく権利は影響を受けません。承認された全額返金はその購入による利用権のみを取り消し、一部返金は利用期間の確認が必要です。

Subscriptions to Memo are recurring and you will be automatically billed once subscribed until you choose to cancel.

You can cancel at any time by logging into your Memo account. Payments for Memo subscriptions and enterprise licenses are not refundable.

If you are looking to downgrade your account before your next payment date, please login to your account and select Settings -> Plan -> Manage Billing. Your subscription will no longer renew and you will not be charged again.

Unfortunately, we cannot offer refunds as costs incurred for utilizing AI services to generate flashcards are significant. Our AI vendors and providers do not allow us to request refunds for the AI processing time used to create your flashcards. This would result in a loss-making situation for us. By signing up, you agree to waive your right to a refund for this reason. However, you can cancel your subscription at any time, and it will remain active until the end of your current billing period.