Refund Policy

團購為固定期限的一次性付款，不會自動續期，並適用一般 Pro 功能及每月用量限制。經核實的近期年度付款可用作較長方案的一次性抵扣，不能兌換現金。現有已付費及試用使用期限會保留，累積的贈送月份可於購買的使用期限結束後使用。取消不會退還固定期限購買的款項。如有帳單錯誤或退款要求，請聯絡支援；適用法律賦予的權利不受影響。經批准的全額退款只會撤銷該次購買的使用權，部分退款則須另行核對使用期限。

Subscriptions to Memo are recurring and you will be automatically billed once subscribed until you choose to cancel.

You can cancel at any time by logging into your Memo account. Payments for Memo subscriptions and enterprise licenses are not refundable.

If you are looking to downgrade your account before your next payment date, please login to your account and select Settings -> Plan -> Manage Billing. Your subscription will no longer renew and you will not be charged again.

Unfortunately, we cannot offer refunds as costs incurred for utilizing AI services to generate flashcards are significant. Our AI vendors and providers do not allow us to request refunds for the AI processing time used to create your flashcards. This would result in a loss-making situation for us. By signing up, you agree to waive your right to a refund for this reason. However, you can cancel your subscription at any time, and it will remain active until the end of your current billing period.