If a renewal looks wrong, contact support with the receipt and any cancellation confirmation so the payment can be checked.
The Memo account email and the subscription provider shown on the receipt.
The date, amount, currency and billing period of the charge.
Whether your subscription shows an upcoming renewal or an end date.
When cancellation was confirmed, if you canceled.
A pending card transaction, a paid invoice and a renewal reminder describe different states. Include the wording you see; support should verify the payment record before explaining the charge.
For a web purchase, send Memo support the details above and explain whether you want to stop renewal, request review of a charge, or both. If the account was deleted or you lost access, include the former email.
For an Apple-billed purchase, manage renewal in Apple subscription settings and use Apple's refund request route for a refund review.
See Cancel Subscription and Refund Policy. Support must review the account before confirming an outcome.