Memo's recurring subscriptions bill on the selected schedule until renewal is canceled. Group purchases are one-time payments for a fixed term and do not renew automatically.
In most cases, Memo subscription payments and enterprise licenses are not refundable. Cancellation stops future renewal; it does not automatically refund a period that has already started.
Cancellation does not refund a fixed-term group purchase. Contact support about billing errors or refund requests; any rights required by applicable law remain unaffected. An approved full refund removes only access from that purchase, and a partial refund requires an access review. Credits from eligible annual payments have no cash value. A refund does not automatically restart a previously canceled subscription.
Contact Memo support for review. Include your Memo account email, billing date, amount and currency, receipt or invoice reference, and a short explanation. If you previously canceled, include the confirmation and date. Support will check the payment and subscription before confirming the outcome.
Use Apple's Report a Problem page to request a refund for an Apple-billed purchase. Follow Apple's refund instructions. Apple reviews these requests; submitting a request does not guarantee approval.
Apple Pay used on the Memo website is a payment method, not proof that Apple manages the subscription. Check your receipt before choosing the refund route.
Contact support with your former account email and receipt. If you deleted the account, say so. Do not create another paid subscription to resolve an existing charge.
Follow Cancel Subscription and check the final confirmation. A refund request, account deletion or app uninstall is not a substitute for confirming cancellation.
Share the account email, date, amount, currency and receipt or invoice reference. Hide full card numbers and security codes in screenshots.