What is the Delivery Information Acquisition Device (DIAD) used for?
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It helps drivers access their daily route and captures customer signatures.
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What is the Delivery Information Acquisition Device (DIAD) used for?
It helps drivers access their daily route and captures customer signatures.
What are the inputs, processing, and outputs of UPS’s package tracking system?
Inputs include package information and customer data; processing involves tracking and updating package status; outputs are delivery updates and tracking information for customers.
What would happen if UPS’s information systems were not available?
Without these systems, UPS would face delays in package tracking, increased operational costs, and decreased customer satisfaction.
What services does UPS Supply Chain Solutions provide?
Services include supply chain design, freight forwarding, customs brokerage, mail services, multimodal transportation, and financial services.
How are these technologies related to UPS’s business strategy?
These technologies enhance operational efficiency, improve customer service, and support UPS's strategy of low cost and superior service.
How quickly can package tracking information be made available on the web after a driver completes a delivery?
Usually in less than 60 seconds.
How does the UPS website help achieve strategic business objectives?
It facilitates easy access to services, enhances customer engagement, and supports operational efficiency, which are crucial for maintaining competitive advantage.
What kind of information and services does the UPS website provide?
The website offers shipping services, tracking, returns, and international trade information for individuals, small businesses, and large businesses.
What technologies are used by UPS?
UPS uses various technologies including package tracking systems, logistics management software, and mobile applications.
How does UPS optimize delivery routes?
By using special software that considers traffic, weather, and stop locations.
How did UPS help Servalite improve its logistics?
UPS created a new logistics plan that reduced freight time and consolidated inventory, allowing Servalite to maintain its two-day delivery guarantee.
What is the purpose of the Web-based Post-Sales Order Management System (OMS) launched by UPS?
To manage global service orders and inventory for critical parts fulfillment.
How much does UPS invest annually in advanced information technology?
More than $1 billion.
What training do UPS drivers need?
Drivers need training in package pickup and delivery procedures, as well as in using the package tracking system.
What is the significance of the scannable bar-coded label in UPS operations?
It contains detailed information about the sender, destination, and delivery time.
What strategic business objectives do UPS’s information systems address?
They address objectives such as improving delivery efficiency, reducing costs, and enhancing customer satisfaction.
What feature does UPS provide to allow customers to track shipments without visiting the UPS site?
Tools that enable customers to embed UPS functions into their own websites.
What was the initial promise made by UPS founders Jim Casey and Claude Ryan?
To provide the best service and lowest rates.
When was United Parcel Service (UPS) founded?
In 1907.
How many employees does UPS have globally?
Over 408,000 employees.
