p.19
Requirements of Knowledge Work Systems
What do Knowledge Work Systems require to function effectively?
Advanced technology and tools for information processing.
p.3
Role of Knowledge Management Systems in Business
What contributes substantially to a firm's stock market value?
Intangible assets such as knowledge, brands, reputations, and unique business processes.
p.15
Locating and Sharing Expertise
What are some features of social networking tools for knowledge sharing?
Saving, tagging, and sharing web pages.
p.19
Requirements of Knowledge Work Systems
What type of information do Knowledge Work Systems typically manage?
Complex and specialized information.
p.18
Requirements of Knowledge Work Systems
What characteristic should the interfaces of Knowledge Work Systems have?
User-friendly interfaces.
p.17
Knowledge Workers and Knowledge Work
What roles do knowledge workers perform in an organization?
They perform key roles critical to the organization and assist managers.
p.2
Development of GDS and Back Office Systems
What is the focus of the development of GDS and back office systems?
To streamline operations and improve data management within organizations.
p.2
Knowledge Management Value Chain
How do knowledge management systems provide value for businesses?
By enhancing communication, fostering innovation, and improving operational efficiency.
p.3
Role of Knowledge Management Systems in Business
What is a major source of wealth and prosperity in the information economy?
Production and distribution of information and knowledge.
p.15
Locating and Sharing Expertise
What types of tools help find knowledge outside the firm?
Social networking and social business tools.
p.4
Dimensions of Knowledge
What is explicit knowledge?
Knowledge that is easily articulated, documented, and shared.
p.3
Role of Knowledge Management Systems in Business
What is one of the fastest growing areas of software investment?
Knowledge management systems.
p.19
Requirements of Knowledge Work Systems
What is a key characteristic of Knowledge Work Systems?
They facilitate collaboration and communication among knowledge workers.
p.18
Requirements of Knowledge Work Systems
What type of management is essential in Knowledge Work Systems?
Communications and document management.
p.4
Dimensions of Knowledge
What are the four important dimensions of knowledge?
Data, information, knowledge, and wisdom.
p.15
Locating and Sharing Expertise
What do search tools enable employees to do?
Find appropriate experts within the company.
p.11
Types of Knowledge Management Systems
What is another type of Knowledge Management System?
Content management systems.
p.12
Types of Knowledge Management Systems
What are the three major types of knowledge in an enterprise?
Structured documents, semistructured documents, and unstructured, tacit knowledge.
p.8
Knowledge Management Value Chain
What is involved in the knowledge creation process?
Tracking data from TPS and external sources.
p.20
Development of GDS and Back Office Systems
What technological advancements have influenced the development of GDS?
The rise of the internet and mobile technology.
p.15
Locating and Sharing Expertise
What is the purpose of an online directory of corporate experts?
To provide access to experts in well-defined knowledge domains.
p.5
Dimensions of Knowledge
Why is knowing how to do things effectively important for organizations?
It is a prime source of profit and competitive advantage that others cannot duplicate.
p.11
Types of Knowledge Management Systems
What are Knowledge Management Systems (KMS)?
Systems designed to facilitate the collection, organization, sharing, and analysis of knowledge.
p.16
Learning Management Systems
What types of learning modes do LMS support?
Web-based classes, online forums, and more.
p.8
Knowledge Management Value Chain
What role does management play in the Knowledge Management Value Chain?
Management plays a crucial role in overseeing knowledge acquisition and storage.
p.9
Knowledge Management Value Chain
What are some outcomes of knowledge application?
New business practices, new products and services, and new markets.
p.7
Knowledge Management Value Chain
What does the knowledge management value chain do?
Transforms raw data and information into usable knowledge, adding value at each stage.
p.21
Development of GDS and Back Office Systems
What does TMS & POS stand for in back office systems?
Transportation Management System & Point of Sale.
p.5
Dimensions of Knowledge
What is an example of a knowledge-based core competency?
Having a unique build-to-order production system.
p.17
Knowledge Workers and Knowledge Work
What is the primary purpose of knowledge work systems?
To assist knowledge workers in creating and integrating new knowledge into the organization.
p.13
Enterprise Content Management Systems
What tools do Enterprise Content Management Systems provide for communication and collaboration?
Blogs, wikis, and other similar tools.
p.14
Enterprise Content Management Systems
How does an Enterprise Content Management System benefit an organization?
By improving collaboration, compliance, and content accessibility.
p.10
Types of Knowledge Management Systems
What is the primary goal of intelligent techniques in knowledge management?
To discover knowledge, distill knowledge, and discover optimal solutions.
p.20
Development of GDS and Back Office Systems
How do GDS systems benefit travel agents?
They provide access to a wide range of travel options and real-time availability.
p.2
Types of Knowledge Management Systems
What types of systems are used for enterprise-wide knowledge management?
Knowledge repositories, collaboration tools, and content management systems.
p.19
Requirements of Knowledge Work Systems
What is the primary focus of Knowledge Work Systems?
To support knowledge workers in their tasks and processes.
p.5
Dimensions of Knowledge
What are knowledge-based core competencies?
Key organizational assets that provide a source of profit and competitive advantage.
p.18
Requirements of Knowledge Work Systems
What type of access is necessary for Knowledge Work Systems?
Access to external databases.
p.9
Knowledge Management Value Chain
What are some tools used for knowledge dissemination?
Portals, wikis, email, instant messaging, search engines, and collaboration tools.
p.1
Development of GDS and Back Office Systems
What does GDS stand for in the context of tourism and hospitality management?
Global Distribution System.
p.18
Requirements of Knowledge Work Systems
What is a key requirement for Knowledge Work Systems regarding computing power?
Sufficient computing power for graphics and complex calculations.
p.11
Types of Knowledge Management Systems
What is one major type of Knowledge Management System?
Document management systems.
p.11
Types of Knowledge Management Systems
What role do databases play in Knowledge Management Systems?
They store and manage large amounts of knowledge and information.
p.12
Types of Knowledge Management Systems
What are examples of structured documents?
Reports and presentations, as well as formal rules.
p.22
Learning Management Systems
Where will tutorials be held on Tuesday, 8 Oct?
In Bistro 1979 (B2 of SHTM).
p.20
Development of GDS and Back Office Systems
What are some examples of major GDS providers?
Amadeus, Sabre, and Travelport.
p.4
Dimensions of Knowledge
What is tacit knowledge?
Knowledge that is personal, context-specific, and hard to formalize.
p.3
Role of Knowledge Management Systems in Business
What can well-executed knowledge-based projects produce?
Extraordinary ROI (Return on Investment).
p.5
Dimensions of Knowledge
What is organizational learning?
The process in which organizations gain experience through data collection, measurement, trial and error, and feedback.
p.13
Enterprise Content Management Systems
What is the primary function of Enterprise Content Management Systems?
To capture, store, retrieve, distribute, and preserve documents and semistructured knowledge.
p.16
Learning Management Systems
How do LMS automate the learning process?
By automating selection and administration of courses.
p.10
Types of Knowledge Management Systems
What are enterprise-wide knowledge management systems?
General-purpose firm-wide efforts to collect, store, distribute, and apply digital content and knowledge.
p.20
Development of GDS and Back Office Systems
What role does data management play in GDS?
It ensures accurate and timely information for bookings and inventory.
p.2
Role of Knowledge Management Systems in Business
What is the role of knowledge management systems in business?
To facilitate the organization, sharing, and analysis of knowledge to improve decision-making and efficiency.
p.17
Knowledge Workers and Knowledge Work
Who are considered knowledge workers?
Researchers, designers, architects, scientists, and engineers who create knowledge for the organization.
p.16
Learning Management Systems
What are Learning Management Systems (LMS) used for?
Management, delivery, tracking, and assessment of employee learning and training.
p.14
Enterprise Content Management Systems
What is the primary purpose of an Enterprise Content Management System?
To organize, store, and retrieve content efficiently within an organization.
p.8
Knowledge Management Value Chain
What systems are used for knowledge storage?
Databases and document management systems.
p.22
Learning Management Systems
How long will the Mid Term Test last?
30 minutes for 30 multiple-choice questions.
p.20
Development of GDS and Back Office Systems
What challenges do GDS face in the travel industry?
Competition from online travel agencies and changing consumer preferences.
p.6
Knowledge Management Value Chain
What does the Knowledge Management Value Chain represent?
It illustrates the processes involved in managing knowledge within an organization.
p.6
Knowledge Management Value Chain
What is the purpose of knowledge sharing in the Knowledge Management Value Chain?
To disseminate knowledge across the organization.
p.17
Knowledge Workers and Knowledge Work
What are knowledge work systems?
Systems designed to help knowledge workers create new knowledge and integrate it into business.
p.8
Knowledge Management Value Chain
What types of knowledge are documented during knowledge acquisition?
Tacit and explicit knowledge.
p.13
Enterprise Content Management Systems
What type of systems are included in Enterprise Content Management?
Digital asset management systems.
p.10
Types of Knowledge Management Systems
What are intelligent techniques in knowledge management?
A diverse group of techniques such as data mining, expert systems, and machine learning used for discovering knowledge and optimal solutions.
p.20
Development of GDS and Back Office Systems
What does GDS stand for?
Global Distribution System.
p.18
Requirements of Knowledge Work Systems
How should Knowledge Work Systems be optimized?
Optimized for specific tasks like design engineering and financial analysis.
p.14
Enterprise Content Management Systems
What is an Enterprise Content Management System?
A system used to manage an organization's documents and other content.
p.16
Learning Management Systems
How do LMS measure the effectiveness of learning?
By measuring learning effectiveness.
p.12
Types of Knowledge Management Systems
What type of knowledge is considered unstructured and tacit?
Knowledge that is not easily documented or formalized.
p.20
Development of GDS and Back Office Systems
What is the primary function of a GDS?
To facilitate the distribution of travel services such as flights, hotels, and car rentals.
p.16
Learning Management Systems
What is one function of LMS regarding learning content?
Assembles and delivers learning content.
p.10
Types of Knowledge Management Systems
What are knowledge work systems (KWS)?
Specialized systems built for engineers, scientists, and other knowledge workers charged with discovering and creating new knowledge.
p.11
Types of Knowledge Management Systems
What is the purpose of expert systems in Knowledge Management?
To replicate the decision-making ability of a human expert.
p.14
Enterprise Content Management Systems
What types of content can be managed by an Enterprise Content Management System?
Documents, images, videos, and other digital assets.
p.9
Knowledge Management Value Chain
How can managers focus on important information during knowledge dissemination?
Through training programs, informal networks, and shared management experience.
p.7
Knowledge Management Value Chain
What is knowledge management?
A set of business processes developed in an organization to create, store, transfer, and apply knowledge.
p.8
Knowledge Management Value Chain
What are examples of documents stored during knowledge acquisition?
Reports, presentations, best practices, and unstructured documents like emails.
p.16
Learning Management Systems
What are Massively Open Online Courses (MOOCs)?
Web courses open to large numbers of participants.
p.22
Learning Management Systems
When is the Mid Term Test scheduled?
Friday, 18 Oct at 3:45pm.
p.20
Development of GDS and Back Office Systems
How do GDS systems integrate with other travel technologies?
They connect with booking engines, CRM systems, and payment gateways.
