What type of KMS focuses on collaboration and communication?
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Collaboration tools.
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What type of KMS focuses on collaboration and communication?
Collaboration tools.
What do Knowledge Work Systems require to function effectively?
Advanced technology and tools for information processing.
What contributes substantially to a firm's stock market value?
Intangible assets such as knowledge, brands, reputations, and unique business processes.
What are some features of social networking tools for knowledge sharing?
Saving, tagging, and sharing web pages.
What type of information do Knowledge Work Systems typically manage?
Complex and specialized information.
What characteristic should the interfaces of Knowledge Work Systems have?
User-friendly interfaces.
What roles do knowledge workers perform in an organization?
They perform key roles critical to the organization and assist managers.
What is the focus of the development of GDS and back office systems?
To streamline operations and improve data management within organizations.
What is the focus of Week 5 in the HTM3229 course?
Managing Knowledge.
How do knowledge management systems provide value for businesses?
By enhancing communication, fostering innovation, and improving operational efficiency.
What is a major source of wealth and prosperity in the information economy?
Production and distribution of information and knowledge.
What types of tools help find knowledge outside the firm?
Social networking and social business tools.
What is explicit knowledge?
Knowledge that is easily articulated, documented, and shared.
What is one of the fastest growing areas of software investment?
Knowledge management systems.
What is a key characteristic of Knowledge Work Systems?
They facilitate collaboration and communication among knowledge workers.
What type of management is essential in Knowledge Work Systems?
Communications and document management.
What are the four important dimensions of knowledge?
Data, information, knowledge, and wisdom.
Which system is used for managing rooms in back office operations?
Opera.
What do search tools enable employees to do?
Find appropriate experts within the company.
What is the final step in the Knowledge Management Value Chain?
Knowledge application.
What is another type of Knowledge Management System?
Content management systems.
What are the three major types of knowledge in an enterprise?
Structured documents, semistructured documents, and unstructured, tacit knowledge.
What is involved in the knowledge creation process?
Tracking data from TPS and external sources.
What is the date of the public holiday with no class?
Friday, 11 Oct.
What technological advancements have influenced the development of GDS?
The rise of the internet and mobile technology.
Which back office system is associated with finance?
Sunsystem.
What is the purpose of an online directory of corporate experts?
To provide access to experts in well-defined knowledge domains.
Why is knowing how to do things effectively important for organizations?
It is a prime source of profit and competitive advantage that others cannot duplicate.
What are Knowledge Management Systems (KMS)?
Systems designed to facilitate the collection, organization, sharing, and analysis of knowledge.
What types of learning modes do LMS support?
Web-based classes, online forums, and more.
What is developed to facilitate knowledge acquisition?
Online expert networks.
What role does management play in the Knowledge Management Value Chain?
Management plays a crucial role in overseeing knowledge acquisition and storage.
What are some outcomes of knowledge application?
New business practices, new products and services, and new markets.
What does the knowledge management value chain do?
Transforms raw data and information into usable knowledge, adding value at each stage.
What does TMS & POS stand for in back office systems?
Transportation Management System & Point of Sale.
Who are the main users of Knowledge Work Systems?
Knowledge workers.
What is an example of a knowledge-based core competency?
Having a unique build-to-order production system.
What is the primary purpose of knowledge work systems?
To assist knowledge workers in creating and integrating new knowledge into the organization.
What tools do Enterprise Content Management Systems provide for communication and collaboration?
Blogs, wikis, and other similar tools.
How does an Enterprise Content Management System benefit an organization?
By improving collaboration, compliance, and content accessibility.
What is the primary goal of intelligent techniques in knowledge management?
To discover knowledge, distill knowledge, and discover optimal solutions.
How do GDS systems benefit travel agents?
They provide access to a wide range of travel options and real-time availability.
What is the third stage of the knowledge management value chain?
Knowledge dissemination.
What types of systems are used for enterprise-wide knowledge management?
Knowledge repositories, collaboration tools, and content management systems.
What is the primary focus of Knowledge Work Systems?
To support knowledge workers in their tasks and processes.
What are knowledge-based core competencies?
Key organizational assets that provide a source of profit and competitive advantage.
What type of access is necessary for Knowledge Work Systems?
Access to external databases.
What is the first step in the Knowledge Management Value Chain?
Knowledge acquisition.
What is a key problem faced by Enterprise Content Management Systems?
Developing taxonomy.
What are examples of semistructured documents?
E-mails and videos.
What are some tools used for knowledge dissemination?
Portals, wikis, email, instant messaging, search engines, and collaboration tools.
What does GDS stand for in the context of tourism and hospitality management?
Global Distribution System.
What is the first step in the Knowledge Management Value Chain?
Knowledge creation.
What is a key requirement for Knowledge Work Systems regarding computing power?
Sufficient computing power for graphics and complex calculations.
What is one major type of Knowledge Management System?
Document management systems.
What role do databases play in Knowledge Management Systems?
They store and manage large amounts of knowledge and information.
What are examples of structured documents?
Reports and presentations, as well as formal rules.
Where will tutorials be held on Tuesday, 8 Oct?
In Bistro 1979 (B2 of SHTM).
What are some examples of major GDS providers?
Amadeus, Sabre, and Travelport.
What is the fourth stage of the knowledge management value chain?
Knowledge application.
What is tacit knowledge?
Knowledge that is personal, context-specific, and hard to formalize.
What is a key component discussed in the context of GDS?
GDS to GDS management.
What can well-executed knowledge-based projects produce?
Extraordinary ROI (Return on Investment).
What is organizational learning?
The process in which organizations gain experience through data collection, measurement, trial and error, and feedback.
What is the primary function of Enterprise Content Management Systems?
To capture, store, retrieve, distribute, and preserve documents and semistructured knowledge.
How do LMS automate the learning process?
By automating selection and administration of courses.
What are enterprise-wide knowledge management systems?
General-purpose firm-wide efforts to collect, store, distribute, and apply digital content and knowledge.
What is scheduled for Tuesday, 15 Oct?
Conference Break.
What role does data management play in GDS?
It ensures accurate and timely information for bookings and inventory.
What is the role of knowledge management systems in business?
To facilitate the organization, sharing, and analysis of knowledge to improve decision-making and efficiency.
What type of systems are mentioned alongside GDS in the course?
Back Office Systems.
What follows knowledge creation in the Knowledge Management Value Chain?
Knowledge storage.
Who are considered knowledge workers?
Researchers, designers, architects, scientists, and engineers who create knowledge for the organization.
What are Learning Management Systems (LMS) used for?
Management, delivery, tracking, and assessment of employee learning and training.
What is the primary purpose of an Enterprise Content Management System?
To organize, store, and retrieve content efficiently within an organization.
What systems are used for knowledge storage?
Databases and document management systems.
How long will the Mid Term Test last?
30 minutes for 30 multiple-choice questions.
What challenges do GDS face in the travel industry?
Competition from online travel agencies and changing consumer preferences.
What is FlexSystem used for in back office operations?
Human Resources (HR).
What does the Knowledge Management Value Chain represent?
It illustrates the processes involved in managing knowledge within an organization.
What is the purpose of knowledge sharing in the Knowledge Management Value Chain?
To disseminate knowledge across the organization.
What are knowledge work systems?
Systems designed to help knowledge workers create new knowledge and integrate it into business.
What types of knowledge are documented during knowledge acquisition?
Tacit and explicit knowledge.
What type of systems are included in Enterprise Content Management?
Digital asset management systems.
What are intelligent techniques in knowledge management?
A diverse group of techniques such as data mining, expert systems, and machine learning used for discovering knowledge and optimal solutions.
What does GDS stand for?
Global Distribution System.
What is the first stage of the knowledge management value chain?
Knowledge acquisition.
How should Knowledge Work Systems be optimized?
Optimized for specific tasks like design engineering and financial analysis.
What is an Enterprise Content Management System?
A system used to manage an organization's documents and other content.
How do LMS measure the effectiveness of learning?
By measuring learning effectiveness.
What type of knowledge is considered unstructured and tacit?
Knowledge that is not easily documented or formalized.
What is the primary function of a GDS?
To facilitate the distribution of travel services such as flights, hotels, and car rentals.
What is the second stage of the knowledge management value chain?
Knowledge storage.
What external sources can Enterprise Content Management Systems bring in?
News feeds and research.
What is one function of LMS regarding learning content?
Assembles and delivers learning content.
What are knowledge work systems (KWS)?
Specialized systems built for engineers, scientists, and other knowledge workers charged with discovering and creating new knowledge.
What challenge is associated with knowledge dissemination?
A deluge of information.
What is the purpose of expert systems in Knowledge Management?
To replicate the decision-making ability of a human expert.
What types of content can be managed by an Enterprise Content Management System?
Documents, images, videos, and other digital assets.
What percentage of an organization’s business content is semistructured or unstructured?
80%.
How can managers focus on important information during knowledge dissemination?
Through training programs, informal networks, and shared management experience.
What is knowledge management?
A set of business processes developed in an organization to create, store, transfer, and apply knowledge.
What are examples of documents stored during knowledge acquisition?
Reports, presentations, best practices, and unstructured documents like emails.
What are Massively Open Online Courses (MOOCs)?
Web courses open to large numbers of participants.
When is the Mid Term Test scheduled?
Friday, 18 Oct at 3:45pm.
How do GDS systems integrate with other travel technologies?
They connect with booking engines, CRM systems, and payment gateways.
