L07_Directing

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p.2

Which of the following involves negotiation and conflict resolution?

A. Collective bargaining

B. Financial planning

C. Market analysis

D. Strategic management

E. Creating a motivating climate

Select an answer

p.2

Explanation

Collective bargaining involves negotiation between employers and employees, often addressing conflict resolution and employment terms, making it a key aspect of directing.

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p.2

Conflict resolution and negotiation

Which of the following involves negotiation and conflict resolution?

p.2

Organizational, interpersonal and group communicat...

What is a significant aspect of organizational communication in directing?

p.3

Creating a motivating climate

What is the central concept illustrated in the diagram for creating a motivating climate?

p.3

Creating a motivating climate

Which element is positioned at the top of the diagram?

p.3

Creating a motivating climate

Which of the following elements is NOT part of the diagram for creating a motivating climate?

p.3

Creating a motivating climate

What color is the oval representing 'Belonging' in the diagram?

p.3

Creating a motivating climate

How many key elements are illustrated in the diagram for creating a motivating climate?

p.1

Directing as the 4th phase of management

What does the term 'doing' refer to in the context of directing?

p.2

Creating a motivating climate

What is one of the key components of directing in management?

p.2

Directing as the 4th phase of management

Which of the following is NOT a part of directing?

p.2

Delegation in management

What role does delegation play in directing?

p.4

Intrinsic versus extrinsic motivation

What is the primary source of motivation according to the text?

p.4

Creating a motivating climate

What can managers do to enhance motivation among employees?

p.4

Creating a motivating climate

Why is it important for managers to know their employees as individuals?

p.4

Intrinsic versus extrinsic motivation

What should individual goals of employees complement according to the text?

p.4

Intrinsic versus extrinsic motivation

What is a key aspect of motivation mentioned in the text?

p.5

Intrinsic versus extrinsic motivation

What is intrinsic motivation primarily driven by?

p.5

Intrinsic versus extrinsic motivation

Which of the following factors can influence intrinsic motivation?

p.5

Intrinsic versus extrinsic motivation

What must workers value to be intrinsically motivated at work?

p.5

Intrinsic versus extrinsic motivation

What does motivation involve according to the text?

p.5

Intrinsic versus extrinsic motivation

How is intrinsic motivation related to a person's level of aspiration?

p.6

Intrinsic versus extrinsic motivation

What is a key characteristic of extrinsic motivation?

p.6

Intrinsic versus extrinsic motivation

When does extrinsic motivation typically occur?

p.6

Intrinsic versus extrinsic motivation

What must organizations provide to stimulate motivation?

p.11

Herzberg's motivation-hygiene theory

What year did Frederick Herzberg develop the motivation-hygiene theory?

p.6

Intrinsic versus extrinsic motivation

What challenge do leaders face regarding motivation?

p.6

Intrinsic versus extrinsic motivation

What is a potential outcome of varying motivators in an organization?

p.7

Maslow's hierarchy of needs

What is the primary focus of Maslow's hierarchy of needs?

p.7

Maslow's hierarchy of needs

According to Maslow, when do people seek higher needs?

p.7

Maslow's hierarchy of needs

What is the correct order of needs in Maslow's hierarchy from bottom to top?

p.7

Maslow's hierarchy of needs

What type of needs does Maslow's hierarchy address?

p.7

Maslow's hierarchy of needs

In which decade did Abraham Maslow develop his hierarchy of needs?

p.8

Maslow's hierarchy of needs

What is the highest level in Maslow's hierarchy of needs?

p.8

Maslow's hierarchy of needs

Which layer of Maslow's hierarchy of needs focuses on relationships and love?

p.8

Maslow's hierarchy of needs

What needs are addressed in the second layer of Maslow's hierarchy?

p.8

Maslow's hierarchy of needs

Which of the following is considered a basic need in Maslow's hierarchy?

p.8

Maslow's hierarchy of needs

What is the primary focus of the Esteem layer in Maslow's hierarchy of needs?

p.9

Maslow's hierarchy of needs

What is a key characteristic of self-actualized individuals regarding their flaws?

p.24

Creating a motivating climate

What is a potential outcome of empowering employees?

p.9

Maslow's hierarchy of needs

How do self-actualized individuals view the journey of life?

p.9

Maslow's hierarchy of needs

What attitude do self-actualized individuals have towards small problems?

p.9

Maslow's hierarchy of needs

What is a social characteristic of self-actualized individuals?

p.9

Maslow's hierarchy of needs

How do self-actualized individuals approach societal norms?

p.10

Intrinsic versus extrinsic motivation

What is the main contribution of B.F. Skinner to motivational theory?

p.10

Intrinsic versus extrinsic motivation

What does operant conditioning suggest about behavior?

p.10

Intrinsic versus extrinsic motivation

According to Skinner, what happens to behavior that is punished or unrewarded?

p.11

Herzberg's motivation-hygiene theory

What is the main focus of Herzberg's motivation-hygiene theory?

p.11

Herzberg's motivation-hygiene theory

According to Herzberg, what role do hygiene factors play in employee motivation?

p.11

Herzberg's motivation-hygiene theory

What should leaders establish to effectively motivate employees according to Herzberg's theory?

p.11

Herzberg's motivation-hygiene theory

What is a characteristic of employees who are satisfied only with hygiene factors?

p.12

Herzberg's motivation-hygiene theory

What are considered motivators according to Herzberg's theory?

p.12

Herzberg's motivation-hygiene theory

Which of the following is a hygiene factor in Herzberg's theory?

p.12

Herzberg's motivation-hygiene theory

What is the relationship between motivators and dissatisfaction according to Herzberg?

p.12

Herzberg's motivation-hygiene theory

Which of the following is NOT a motivator according to Herzberg's theory?

p.12

Herzberg's motivation-hygiene theory

What can result from a deficiency in hygiene factors like salary?

p.13

Vroom's Expectancy Model

What does Vroom's Expectancy Model suggest about a person's behavior?

p.13

Vroom's Expectancy Model

According to Vroom's model, what motivates individuals to take risks?

p.13

Vroom's Expectancy Model

What is the first stage in Vroom's Expectancy Model?

p.13

Vroom's Expectancy Model

What question is associated with the 'Effort' stage in the Expectancy Model?

p.13

Vroom's Expectancy Model

What does the 'Reward' stage in Vroom's model focus on?

p.14

McClelland's basic needs theory

According to David McClelland, what are the three basic needs that motivate people?

p.14

McClelland's basic needs theory

What characteristic is associated with achievement-oriented people?

p.14

McClelland's basic needs theory

What is one of the traits of achievement-oriented individuals?

p.15

McClelland's basic needs theory

What motivates affiliation-oriented people primarily?

p.15

McClelland's basic needs theory

How do power-oriented people view their motivation?

p.15

McClelland's basic needs theory

What is a characteristic of affiliation-oriented individuals compared to achievement-oriented individuals?

p.15

McClelland's basic needs theory

What is a key focus of task-oriented individuals?

p.15

McClelland's basic needs theory

Which of the following is NOT a characteristic of affiliation-oriented people?

p.16

Creating a motivating climate

What does the method of 'stretching' involve according to Saul Gellerman?

p.16

Creating a motivating climate

What is a key aspect of the 'participation' method in motivation?

p.16

Creating a motivating climate

What should be avoided when using the 'participation' method according to Gellerman?

p.16

Creating a motivating climate

What is the purpose of 'stretching' tasks for employees?

p.16

Creating a motivating climate

What should employees have after being 'stretched' according to Gellerman?

p.17

Intrinsic versus extrinsic motivation

What are the two theories proposed by Douglas McGregor regarding employee motivation?

p.17

Intrinsic versus extrinsic motivation

According to McGregor, how should people be classified regarding their motivation assumptions?

p.17

Creating a motivating climate

What impact does a manager's view of workers have according to McGregor's theory?

p.17

Intrinsic versus extrinsic motivation

What does Theory X suggest about workers?

p.17

Creating a motivating climate

What is a key takeaway from McGregor's theories regarding management styles?

p.18

Intrinsic versus extrinsic motivation

What does Theory X assume about employees' motivation?

p.18

Intrinsic versus extrinsic motivation

What is a key characteristic of Theory Y management style?

p.18

Intrinsic versus extrinsic motivation

Which of the following best represents the attitude of a Theory X employee?

p.18

Intrinsic versus extrinsic motivation

What visual element represents inspiration in the Theory Y section?

p.18

Intrinsic versus extrinsic motivation

What does the presence of 'Z's above the Theory X employee's head signify?

p.19

Intrinsic versus extrinsic motivation

What is a characteristic of Theory X employees according to McGregor's Theory?

p.19

Intrinsic versus extrinsic motivation

How do Theory Y employees differ from Theory X employees in terms of supervision?

p.19

Intrinsic versus extrinsic motivation

Which of the following is a motivation factor for Theory X employees?

p.19

Intrinsic versus extrinsic motivation

What do Theory Y employees seek in their work environment?

p.19

Intrinsic versus extrinsic motivation

Which statement best describes the ambition level of Theory X employees?

p.20

Creating a motivating climate

What is a key implication for managers regarding motivation?

p.20

Creating a motivating climate

What should managers focus on to enhance motivation at the unit level?

p.20

Creating a motivating climate

What is one of the goals of creating a motivating climate for workers?

p.20

Creating a motivating climate

What should be eliminated to promote a motivating climate according to the implications for managers?

p.20

Creating a motivating climate

What does the variation in motivation imply for managers?

p.21

Creating a motivating climate

What is a common belief about the relationship between rewards and employee motivation?

p.21

Creating a motivating climate

What is essential for a reward system to be effective?

p.21

Creating a motivating climate

What happens when a reward system becomes a source of competition?

p.21

Creating a motivating climate

How do employees generally respond to different types of rewards?

p.21

Creating a motivating climate

What is a potential negative outcome of an unfair reward system?

p.22

Creating a motivating climate

What is a key factor in offering effective incentives to employees?

p.22

Creating a motivating climate

How should organizations assess the effectiveness of their incentive programs?

p.22

Creating a motivating climate

What is an important step in devising a reward system?

p.22

Creating a motivating climate

What role does a manager's authority play in employee motivation?

p.22

Creating a motivating climate

What should organizations focus on when creating incentives?

p.23

Creating a motivating climate

What is a key aspect of positive reinforcement in creating a motivating climate?

p.23

Creating a motivating climate

When should positive reinforcement ideally occur?

p.23

Creating a motivating climate

What type of reinforcement should be used for new behaviors?

p.23

Creating a motivating climate

What is the recommended approach for rewarding employees?

p.23

Creating a motivating climate

What is the purpose of positive feedback in the workplace?

p.24

Creating a motivating climate

What is a key characteristic of work engagement?

p.24

Creating a motivating climate

What is one of the benefits of increased work engagement?

p.24

Creating a motivating climate

What does empowerment in the workplace encourage employees to do?

p.24

Creating a motivating climate

How does work engagement affect employee retention?

p.25

Creating a motivating climate

What is one strategy for creating a motivating climate in the workplace?

p.25

Creating a motivating climate

Why is it important to be fair and consistent when dealing with employees?

p.25

Creating a motivating climate

What role does teamwork play in creating a motivating climate?

p.25

Creating a motivating climate

How can a manager integrate staff's needs with the organization's interests?

p.25

Creating a motivating climate

Why is it important to know the uniqueness of each employee?

p.26

Creating a motivating climate

What is one strategy for creating a motivating climate according to the text?

p.26

Creating a motivating climate

Why is it important to give subordinates recognition and credit?

p.26

Creating a motivating climate

What should managers ensure regarding decisions and actions?

p.26

Creating a motivating climate

How can participation in decision making affect motivation?

p.26

Creating a motivating climate

What is the effect of removing traditional blocks between employees and their work?

p.27

Creating a motivating climate

What is an important strategy for handling undesirable behavior in the workplace?

p.27

Creating a motivating climate

How can employees be encouraged to feel more empowered in their roles?

p.27

Creating a motivating climate

What type of relationship should be fostered between management and employees to create a motivating climate?

p.27

Creating a motivating climate

What is a key aspect of allowing employees to feel in control of their work?

p.27

Creating a motivating climate

What role should a manager play to effectively motivate employees?

p.28

Creating a motivating climate

Which of the following is NOT an essential element of a motivating climate?

p.28

Creating a motivating climate

What element is crucial for providing employees with a sense of direction in their work?

p.28

Creating a motivating climate

Which element contributes to employees feeling valued and appreciated in a motivating climate?

p.28

Creating a motivating climate

What role does good leadership play in a motivating climate?

p.28

Creating a motivating climate

Which of the following elements is associated with employee advancement and growth?

p.29

Creating a motivating climate

What is one benefit of a positive mood at work according to Manion (2003)?

p.29

Creating a motivating climate

How does a positive mood influence decision making in the workplace?

p.29

Creating a motivating climate

What effect do joyful people have on workplace relationships?

p.29

Creating a motivating climate

Which of the following is NOT mentioned as a benefit of a positive mood at work?

p.29

Creating a motivating climate

What is a key characteristic of joyful people in the workplace?

p.31

Creating a motivating climate

What is the 'Connections pathway' focused on?

p.31

Intrinsic versus extrinsic motivation

Which pathway is centered around the joy found in one's work itself?

p.31

Herzberg's motivation-hygiene theory

What does the 'Achievement pathway' emphasize?

p.31

Creating a motivating climate

What is the focus of the 'Recognition pathway'?

p.31

Common errors in delegation

Which pathway is NOT mentioned in the text?

p.32

Creating a motivating climate

What is one way organizations can create a climate for joy at work?

p.32

Creating a motivating climate

Why is hiring and retaining good people important for an organization?

p.32

Creating a motivating climate

What role does adequate benefits and compensation play in an organization?

p.32

Creating a motivating climate

What does living up to its mission mean for an organization?

p.32

Creating a motivating climate

How does working with good people affect the work environment?

p.33

Intrinsic versus extrinsic motivation

What is a prerequisite for employees to achieve their full potential?

p.33

Intrinsic versus extrinsic motivation

What characterizes psychological well-being in the workplace?

p.33

Intrinsic versus extrinsic motivation

What leads to burnout among employees?

p.34

Creating a motivating climate

What must managers do before they can effectively motivate others?

p.34

Creating a motivating climate

What is a consequence of a burned-out manager?

p.34

Creating a motivating climate

What do good leaders recognize about their motivations?

p.34

Creating a motivating climate

What is essential for leading others according to the text?

p.34

Creating a motivating climate

What is the role of managers in relation to their motivation?

p.35

Creating a motivating climate

What are some negative outcomes of burnout or work-related stress?

p.35

Creating a motivating climate

Which of the following is NOT a consequence of work-related stress?

p.35

Creating a motivating climate

How does burnout affect productivity?

p.35

Creating a motivating climate

What is a common effect of burnout on employee attendance?

p.35

Creating a motivating climate

Which of the following is a potential result of performance deterioration due to work-related stress?

p.36

Creating a motivating climate

What is one recommended health-seeking behavior for managers facing stress or burnout?

p.36

Creating a motivating climate

Why is it important for managers to form relationships outside the work setting?

p.36

Creating a motivating climate

What role does diet and exercise play in managing stress for managers?

p.36

Creating a motivating climate

What should managers remember about their work and personal life?

p.36

Creating a motivating climate

What is a key aspect of managing stress according to the text?

p.37

Creating a motivating climate

What is a key responsibility of nurses regarding self-care?

p.37

Creating a motivating climate

What is one suggested method for nurses to manage stress?

p.37

Creating a motivating climate

What does the illustration of the red balloon labeled 'STRESS' symbolize?

p.37

Creating a motivating climate

What is a potential consequence of not managing stress in nursing?

p.37

Creating a motivating climate

What is the purpose of the sticky notes in the context of nursing?

p.38

Creating a motivating climate

What is one way leaders create a motivating climate at work?

p.38

Creating a motivating climate

How do leaders' attitudes affect their employees?

p.38

Creating a motivating climate

What is a primary role of managers in creating a motivating climate?

p.38

Creating a motivating climate

What is one method managers use to reduce employee dissatisfaction?

p.38

Creating a motivating climate

What is the relationship between productivity and job satisfaction according to managers' roles?

p.40

Delegation in management

What is delegation in the context of management?

p.40

Delegation in management

According to the National Council of State Boards of Nursing (NCBSN), what does delegation involve?

p.40

Directing as the 4th phase of management

What is a key element of the directing phase of the management process?

p.40

Delegation in management

What does the American Nurses Association (ANA) define delegation as?

p.40

Strategies for successful delegation

What is necessary for proficiency in delegation?

p.41

Delegation in management

Why must managers delegate routine tasks?

p.41

Delegation in management

When might a manager choose to delegate work?

p.41

Creating a motivating climate

What is one benefit of providing learning opportunities through delegation?

p.41

Delegation in management

What is a key reason for managers to delegate tasks?

p.41

Delegation in management

What does delegation help managers to achieve?

p.42

Strategies for successful delegation

What is the first step in successful delegation according to the strategies listed?

p.42

Strategies for successful delegation

Which of the following is NOT a strategy for successful delegation?

p.42

Strategies for successful delegation

What should be communicated clearly when delegating tasks?

p.42

Strategies for successful delegation

Why is it important to select capable personnel for delegation?

p.42

Strategies for successful delegation

What is a key benefit of rewarding accomplishment in delegation?

p.43

Common errors in delegation

What is a common reason for underdelegating tasks by managers?

p.43

Common errors in delegation

Which of the following is NOT a reason for underdelegating?

p.43

Common errors in delegation

Underdelegating can stem from a manager's excessive need to control. What does this imply?

p.43

Common errors in delegation

What assumption might lead a manager to underdelegate?

p.43

Common errors in delegation

Which of the following is a potential consequence of underdelegating?

p.44

Common errors in delegation

What is one benefit of delegation for a manager?

p.44

Common errors in delegation

When is the best time to delegate tasks?

p.44

Common errors in delegation

How can time spent training another employee be viewed?

p.44

Common errors in delegation

What is a key aspect of delegation?

p.45

Common errors in delegation

What is a common cause of overdelegating tasks by managers?

p.45

Common errors in delegation

What should managers be sensitive to when delegating tasks?

p.45

Common errors in delegation

What right should staff have regarding delegated tasks?

p.45

Common errors in delegation

What is a potential risk of overdelegating to competent employees?

p.45

Common errors in delegation

What feeling can lead to overdelegating by managers?

p.1

Directing as the 4th phase of management

Which of the following best describes the role of managers in directing?

p.1

Directing as the 4th phase of management

What is directing in the context of management?

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