What are signs of a defensive posture?
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Arms folded over the chest, crossed legs, gestures with clenched fists.
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What are signs of a defensive posture?
Arms folded over the chest, crossed legs, gestures with clenched fists.
What should you do with your feet during a presentation?
Always point your feet forward to reduce distractions.
What should you do when inviting questions during a presentation?
Move slightly backward.
What does ELEMENT 94 focus on in negotiation?
The nuances and dynamics of argumentation.
What is the significance of adaptability in negotiations?
It reflects the fluid nature of negotiations and the need for flexibility in strategy.
What is the essence of ethical negotiation?
Maintaining long-term perspectives.
How should your feet be positioned when standing?
Pointed forward, neither inward nor outward.
How can you evaluate your empathy level in negotiations?
By assessing your ability to understand others' feelings and perspectives.
What is the recommended posture for presenting?
Keep your shoulders relaxed and avoid an aggressive stance.
What does easing into the center of a semi-circle signify?
Self-confidence, involvement, and interest.
Why is it important to dress appropriately for a meeting?
To convey respect and match the image with the message intended for the target group.
What behaviors indicate suspicion?
Looking away, folding arms, increasing distance from the speaker, buttoning up jackets.
How should you position your hands during a presentation?
Rest your hands calmly down your sides.
What are the two types of variables in negotiation?
Soft vs. Hard Variables.
What are the two types of negotiation strategies mentioned?
Positional (zero-sum) negotiation and collaborative negotiation.
What is a core finding of human engineering in negotiation?
Understanding human behavior can enhance negotiation outcomes.
What does rocking backward and forward indicate?
Nervousness and insecurity.
What is a good rule of thumb for dressing for a meeting?
It is best to be slightly better dressed than normal.
What can distract an audience during a presentation?
The speaker fiddling with their clothes or adjusting their appearance.
What is a key aspect of self-awareness in negotiation?
Listening to your intuition.
What was the purpose of the experiment conducted in the train station?
To observe how dress affects people's perceptions and generosity.
What outfit did the friend wear on the first day of the experiment?
A smart suit, a newly pressed shirt, an elegant silk tie, well-polished shoes, and carrying an expensive attaché case.
How can silence be used effectively in negotiation?
Using silence effectively can enhance communication.
What was the friend's outfit on the second day?
Ordinary jeans and a light windbreaker.
What is the primary focus of negotiation according to the text?
Negotiation is viewed as a mindset, not just a skill.
What is a key ability in negotiation mastery?
The ability to anticipate.
What does 'expanding the pie' refer to in negotiation?
Finding creative solutions that benefit all parties.
What is subtext awareness in negotiation?
Understanding the underlying messages in communication.
What was the outcome of the third day's experiment?
Very few people stopped, and he received far less money than on the previous days.
What does ELEMENT 100 emphasize about negotiation?
Making sure you get something in return.
How can creativity be unleashed in negotiation?
By encouraging innovative thinking and solutions.
What body language indicates openness?
Open hands and an unbuttoned jacket.
How can you identify concentration in body language?
Hands placed on face, head turned from one side, a hand on the bridge of the nose.
What is essential for effective negotiation according to ELEMENT 93?
Personal insight.
What behaviors might indicate frustration?
Short puffs, tightly clenched fists, massaging the neck, aimlessly kicking with the feet.
What is the importance of concessions in negotiation?
Concessions must be linked to a counterdemand.
What is a post-negotiation audit?
A review of the negotiation process to identify lessons learned.
What does the text suggest about the approach to negotiation?
It calls for a shift in perspective towards negotiation as a mindset.
What is essential when delivering a message while standing?
Having an air of composure and control over your legs and feet.
What should your leg position be at the introduction of a presentation?
Balanced, with legs slightly spread out and loose at the knees.
How can you use movement to support your presentation?
By marking transitions with movement and emphasizing points by moving toward the audience.
What is essential for mastering negotiation?
Understanding the essence of negotiation mastery.
What is the role of trust in negotiation?
Cultivating trust is essential for successful negotiations.
What body language suggests cooperation?
Open hands, sitting forward in the chair, reducing physical distance.
What are signs of stress or nervousness in body language?
Coughing, puffing noises, holding a hand in front of the mouth, sweating.
Why is it important to control your body movements during a presentation?
To maintain focus and avoid distracting the audience.
Why is it important to rise during a seated negotiation?
To amplify your presence and impact.
Why is it important for communicators and negotiators to understand body language?
To develop insight into the attitudes being expressed.
What is the benefit of teaching others in negotiation?
It enhances personal retention and understanding.
How much money did the friend collect on the second day?
$50.
What did the friend wear on the third day?
Shabby and dirty clothes, looking scruffy.
What is crucial for mastering conflict resolution skills?
Understanding the nature of conflict.
How did the observer in the discussion react to acceptable suggestions?
She gave a satisfied nod each time the suggestions seemed acceptable.
How much money did the friend collect while dressed as a businessman?
Over $200.
How can your body language affect your audience?
Your audience tends to imitate your body language, so calm and balanced movements are important.
What unconscious gestures can indicate tension in a negotiation team?
Gestures that mark acceptance, support, distance, and tension.
What is a common misconception about negotiation?
The misconception of non-negotiability.
What does conveying empathy in negotiation involve?
Understanding and acknowledging the feelings of others.
What can disrupt someone's equilibrium during communication?
Silence and physical encroachment, such as sitting or standing too close.
What are some ways to build trust during a conversation?
Establishing eye contact, adjusting your voice, and appropriate touching.
What does placing your arms on your hips signify?
It can express superiority, known as 'head teacher syndrome.'
What lesson can be drawn from the experiment?
Image is sometimes misunderstood; it reflects how others see you, not how you see yourself.
What might indicate that a speaker is not fond of a team member?
Turning their back, positioning farther away, and lacking eye contact.
Why is it difficult to interpret another person's body language?
A single gesture may not mean anything, and stress signals vary by individual.
What is one benefit of mediation?
It facilitates communication and understanding between parties.
What does TCO stand for in negotiations?
Total Cost of Ownership.
What does the Simple NegoEconomics Model focus on?
The economic aspects of negotiation.
What is a strategy for overcoming misunderstandings?
Active listening and summarizing key points.
What are some challenges of virtual negotiations?
Caution in digital communication and maintaining engagement.
What should be considered when selecting mediators?
Their training and experience in conflict resolution.
What is a key aspect of the mediation process?
It involves a neutral third party to help resolve disputes.
What is the importance of trust in negotiation?
It creates a foundation for open communication and collaboration.